⚠️ Critical: Action is permanent and cannot be undone!
Deleting your account will permanently remove all your data including your profile, wardrobe, outfit history, saved looks, and all AI-generated images.
💛 A Quick Note Before You Proceed
If you are just changing devices or taking a break, consider that you can also just log out or uninstall the app — your data will be safely kept and you can log back in anytime.
What Will Be Deleted
Once the deletion process is complete, the following information will be permanently erased from our servers:
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✕ Account profile (name, email, phone number)
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✕ All wardrobe items and clothing photos
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✕ All AI Try-On sessions & generated images
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✕ Outfit calendar and planned outfits
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✕ Beauty Hub sessions (undertone, color therapy)
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✕ Packing lists and travel plans
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✕ Style profile (gender, age, body type, preferences)
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✕ All saved looks and favorites
How to Delete Your Account
You can choose either of the two methods below to request deletion of your account and data:
1
Delete from the App (Recommended)
The fastest way — directly from your TryZen app:
- Open TryZen app.
- Go to Profile tab (bottom navigation).
- Scroll down to the bottom.
- Tap "Delete Account".
- Confirm deletion — account will be permanently deleted.
2
Request via Email
Send us an email from your registered email address:
- Email: tryzenai9@gmail.com
- Subject: "Delete My Account Request"
- Include your registered email address in the message content.
- We will process your deletion request within 7 business days.
What Happens Next
Once you initiate account deletion, the timeline is as follows:
- Immediate: You will be logged out of the app on all devices.
- Within 24 hours: Your account profile will be deactivated, making it inaccessible to other systems.
- Within 7 days: All your personal data and uploaded photos will be permanently deleted from our servers.
- Backups: Residual encrypted data in automated server backups may take up to 30 days to be fully purged.
Need Help Instead?
If you are experiencing bugs, device incompatibility, or have suggestions, we'd love to help resolve your concerns before you go! Please reach out to us at tryzenai9@gmail.com.